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Welcome to our Get a quote page. Please submit your inquiry via Email, Google Forms, or our On-site Form. Choose the method that suits you best.

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Contact Us

We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on FAQ page.

General Inquiries​

SongJiang, Shanghai, CN

(+86) 137-6139-1833
chao.open@gmail.com

If you are a reporter looking for information on media services please contact us at:

fqch@chaoneo.com

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FAQs

Brief list of FAQs

What is the minimum order quantity (MOQ) for wholesale orders?

 MOQ starts at 500 units for standard models. For custom designs, MOQ is 1,000 units to ensure cost efficiency. Rush orders (30% faster) are available with extra charges.

How do you ensure quality control for watches?

  1. Incoming material testing (certified Swiss steel, Rolex-tested movements).
  2. In-process checks (water resistance, strap durability).
  3. Final inspection (AQL 1.0/2.5 standard).
    All watches come with a 1-year warranty and comply with ISO 9001 and CE certifications.

Can we customize watch designs for bulk orders?

 Yes! We offer full customization:

  • Case engraving, dial prints, and strap colors.
  • 5 free samples per design iteration.
  • MOQ for custom designs: 2,000 units (minimum).

How are intellectual property rights protected?

  • NDA agreements signed before sharing designs.
  • Patent registration assistance for exclusive patterns/movements.
  • No third-party access to your specifications during production.